QNUK Level 3 Award in Mental Health First Aid in the Workplace

The QNUK Level 3 Award in Mental Health First Aid in the Workplace is a nationally recognised qualification designed to equip learners with the skills, knowledge, and confidence to support colleagues experiencing mental health challenges. Participants will learn how to recognise the signs and symptoms of common mental health conditions, provide initial support, and guide individuals towards appropriate professional help.

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This practical and engaging programme goes beyond mental health awareness, focusing on real-world workplace situations and developing the confidence to respond effectively when someone may be struggling. Mental Health First Aiders play a vital role in creating psychologically safe workplaces, reducing stigma, promoting wellbeing, and supporting a positive organisational culture.

Through interactive discussions, case studies, practical exercises, and scenario-based learning, learners will gain the tools needed to support mental health in the workplace while understanding the importance of boundaries, confidentiality, and self-care.

Who Should Attend?

This course is suitable for:

Line Managers and Supervisors

HR Professionals

Team Leaders

Health & Safety Representatives

Wellbeing Champions

Employees designated as Mental Health First Aiders

Staff working in high-pressure or customer-facing roles

Any professional interested in supporting workplace mental health and wellbeing

Learning Outcomes

Upon successful completion of this course, learners will be able to:

Understand the principles of Mental Health First Aid in the workplace
Recognise the signs and symptoms of common mental health conditions
Approach, assess, and support individuals experiencing mental health difficulties
Use effective non-judgemental listening and communication techniques
Signpost individuals to appropriate professional support services
Respond appropriately during a mental health crisis
Understand the importance of self-care when supporting others
Promote a positive mental health culture within their organisation

Course Duration

Duration: 2 Days

Delivery Options: ✔. Face-to-face classroom delivery ✔. Virtual instructor-led training ✔. In-company delivery ✔. Public scheduled programmes Training is typically delivered from 9:00am to 5:00pm each day and includes a mixture of tutor-led instruction, practical activities, group discussions, and workplace scenarios.

Assessment

Assessment is completed through: ✔. Multiple-choice knowledge assessment ✔. Written assignment or knowledge-based assessment ✔. Participation in practical exercises and learning activities

Certification

Certification is valid for three years.

Successful learners will receive the: QNUK Level 3 Award in Mental Health First Aid in the Workplace.

Pre-Requisites

There are no formal entry requirements for this course.

However, learners should: ✔. Have a good command of English (CEFR B2 / IELTS 6.0 or equivalent) ✔. Be willing to participate in discussions and practical activities involving sensitive mental health topics ✔. Be prepared to engage in scenario-based exercises and role-play activities as part of the learning process

Next Steps

✅ Following successful completion of this programme, learners can apply their skills as Mental Health First Aiders within their organisation, supporting colleagues and contributing to workplace wellbeing initiatives. Learners may also wish to progress their knowledge through additional wellbeing, leadership, resilience, and workplace health programmes to further enhance their ability to support individuals and teams.

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