Food & Beverage Practical Skills Training

Excellent customer service is one of the biggest competitive advantages in the hospitality industry. This practical induction programme has been designed to equip learners with the essential skills, knowledge and confidence to work professionally in hotels, restaurants, cafés, bars and other hospitality settings. Through hands-on training and realistic workplace scenarios, participants will develop the practical service skills employers value while delivering an exceptional customer experience.

Who Should Attend?

This course is ideal for:

Hospitality jobseekers

New hospitality staff

Hotel, restaurant, café and bar employees

Hospitality teams requiring refresher training

Front-of-house and customer service staff

Employers looking to upskill their teams

Learning Outcomes

By the end of this course, participants will be able to:

Deliver professional customer service in a hospitality environment
Communicate confidently with guests in person and over the telephone
Demonstrate excellent personal presentation and hygiene standards
Welcome, seat and assist customers professionally
Take and serve food and beverage orders accurately
Set and clear tables to industry standards
Recommend and upsell menu items appropriately
Serve food and beverages with confidence and professionalism
Respond effectively to customer queries and complaints
Represent their organisation as a positive ambassador while delivering an excellent guest experience

Delivery Method

Classroom-based learning

Practical hands-on activities

Interactive demonstrations

Role play and workplace scenarios

Group discussion and trainer feedback

Course Content

Participants will learn how to:

Deliver excellent customer service
Use professional telephone etiquette
Maintain high standards of personal hygiene
Demonstrate positive body language and communication
Meet, greet and seat guests professionally
Present menus confidently
Set tables correctly
Take food and beverage orders accurately
Serve drinks professionally
Upsell food and beverages naturally
Present and pour wine correctly
Serve food professionally
Check guest satisfaction during service
Clear and reset tables efficiently
Present bills professionally
Handle customer complaints with confidence
Express appreciation to customers
Represent the business as a positive brand ambassador

Duration

This course can be delivered over

One full day or

Two half days

With scheduling tailored to suit your business requirements.

Frequently Asked Questions

Do I need previous hospitality experience?

No. This course is suitable for beginners as well as those looking to refresh their hospitality skills.

Is the training practical?

Yes. The course includes practical activities, role play and realistic hospitality scenarios to develop confidence and workplace-ready skills.

Where can this training be delivered?

Training can be delivered at your workplace or at a suitable training venue.

How long is the course?

The course can be delivered over one full day or two half days, depending on your operational requirements.

Do I need previous hospitality experience?

Is the training practical?

Where can this training be delivered?

How long is the course?

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