This course is suitable for:

• Bar staff, servers, and hospitality workers in pubs, hotels, and restaurants.
• Retail staff in off-licences or stores that sell alcohol.
• Managers and supervisors in hospitality and retail settings.
• Organisations seeking to ensure staff meet legal and safety requirements for serving alcohol.

Upon successful completion of this course, participants will:

• Understand the legal responsibilities and regulations around serving alcohol.
• Recognise the signs of intoxication and know how to refuse service appropriately.
• Learn techniques for dealing with difficult customers and challenging situations.
• Understand the importance of promoting responsible drinking.
• Identify strategies to ensure compliance and safeguard customers and staff.

The Responsible Serving of Alcohol e-learning course includes the following modules:

1. Introduction to Responsible Serving – Understanding the role and responsibilities of alcohol servers.
2. Legal Framework – Overview of laws and regulations governing the sale and service of alcohol.
3. Recognising Intoxication – Identifying the physical and behavioural signs of intoxication.
4. Refusing Service – Techniques for refusing service safely, respectfully, and effectively.
5. Dealing with Difficult Situations – Managing challenging scenarios, including handling aggressive or intoxicated customers.
6. Promoting Responsible Drinking – Strategies for encouraging safe and responsible alcohol consumption.

The e-learning module is self-paced, allowing learners to complete it at their convenience. The course typically takes 1-2 hours to complete.

Participants are assessed through interactive quizzes and a final online test. Upon successful completion, learners will receive a Responsible Serving of Alcohol Certificate of Completion, recognised as meeting basic training requirements for alcohol servers.

For further details or to enquire about group bookings, please contact us at:

• Email: contact@trainedin.global
• Phone: +353 1 629 3852